Privacy Policy

TeleoTV regards the privacy and confidentiality of its users' data as a matter of utmost importance. TeleoTV is operated from Australia and serves users in the United Kingdom and Ireland. We collect and use personal data in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). As a service offered to individuals in the United Kingdom and Ireland, we also seek to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Irish Data Protection Act 2018 (as amended). This Privacy Policy explains what data is collected, for what purposes, and how such data is processed. This policy applies to information provided by users of the website at https://teleotv.co.uk and the TeleoTV mobile apps.

Controller

TeleoTV is operated from Australia and is subject to Australian law. The service infrastructure is hosted in the United Kingdom. If you have any questions or concerns about data protection, or wish to make a request regarding access to, correction of, or deletion of your personal information, please contact TeleoTV by email at hello@teleotv.co.uk or by mail at: TeleoTV, GPO Box 2629, Canberra ACT 2601, Australia.

UK/EU representative

As an Australian-operated business serving users in the United Kingdom and Ireland, we are in the process of appointing a UK/EU GDPR representative in accordance with Article 27 of the UK GDPR. Once appointed, the representative's contact details will be published here. In the meantime, please direct any data protection enquiries to hello@teleotv.co.uk.

Lawful basis for processing

Under the UK GDPR, we are required to have a lawful basis for processing your personal data. The lawful bases we rely on are:

• Contract: Processing necessary to provide the TeleoTV service to you, including account registration, cloud sync, and managing your preferences.
• Legitimate interest: Processing necessary for our legitimate interests, including analytics to improve the service, ensuring security, and responding to user enquiries. We ensure these interests do not override your rights and freedoms.
• Legal obligation: Processing necessary to comply with applicable laws, such as responding to lawful requests from public authorities.
• Consent: Where you have given us specific consent to process your data for a particular purpose, such as receiving optional communications. You may withdraw consent at any time.

Personal data we collect

TeleoTV collects minimal personal data. The specific data collected depends on how you use the service:

• Without an account: Your name, which is collected solely for the purpose of personalising your experience within the app. No email address or password is required.
• With a registered account: Your name, email address, and password. This enables cloud sync, cross-device access, and allows us to respond to your enquiries.

The submission of personal information is voluntary. You may use TeleoTV without creating an account, but doing so may limit access to certain features such as cross-device sync.

Bug reports and feedback:When using the bug report or “something is wrong” feature within the app, we collect a diagnostic snapshot to help diagnose and resolve issues. This may include your name and email address (optional, so that we can respond to you), as well as technical diagnostics associated with your account or device, such as app state, account identifiers, selected region and channel preferences, notification status, device information (model, operating system version, app version), and similar troubleshooting metadata. This data is used solely for troubleshooting and improving the service.

No other personal data is collected beyond the above and the automatically collected identifiers described below.

Automatically collected data

For statistical purposes, TeleoTV may collect non-personal identification information related to users' interactions with our website and mobile apps, such as IP address, device unique identifiers, usage analytics, browser type and version, language, session records, and access dates and times. This data is used to understand how users interact with our service and to improve performance and reliability.

How we use your data

Registered user data is backed up to the cloud and accessible on all TeleoTV platforms with internet coverage. Your email address is used as a contact reference, enabling TeleoTV to respond to user enquiries, comments, and feedback. Your name is used to personalise your experience within the app. TeleoTV is accessible on iPhone, iPad, and Android devices. The use of the app on any device and synchronisation between platforms is free of charge.

Cookies and tracking technologies

Our website uses cookies and similar technologies to ensure the website functions correctly and to collect analytics data that helps us improve the service. We use Google Analytics on our website to understand usage patterns such as pages visited, session duration, and referral sources. This data is collected in aggregate and is not used to personally identify individual users.

Our mobile apps use Google Analytics for usage analytics and Firebase Crashlytics to collect crash reports and diagnostic data, which helps us identify and fix technical issues. Crashlytics may collect device information, app state at the time of a crash, and stack traces. This data is used solely for improving app stability and is not used for advertising purposes.

TeleoTV does not use advertising cookies or third-party tracking cookies on either the website or mobile apps. You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the website.

Third-party service providers

We use the following categories of third-party service providers to operate and improve TeleoTV. These providers process data on our behalf and are bound by contractual obligations to protect your information:

• Cloud infrastructure: Amazon Web Services (AWS), hosted in the United Kingdom region, for hosting, database, and storage services.
• Analytics: Google Analytics (website and mobile app) for understanding usage patterns, and Firebase Crashlytics (mobile app) for crash reporting and diagnostics.
• Push notifications: Firebase Cloud Messaging (Android) and Apple Push Notification Service (iOS) for delivering push notifications to your device.
• EPG data: PA Media, which provides the TV listing data displayed within the app.

Transfer and overseas disclosure of data

TeleoTV does not transfer data to third parties without obtaining prior consent, except in exceptional cases such as legal investigations or in the use of external service providers for data processing and storage. In such cases, information is transferred to carefully selected providers with a commitment to privacy transparency. In the event of a change of legal form, user information may be transferred in accordance with this Privacy Policy and relevant data protection laws.

User data is primarily stored and processed on Amazon Web Services (AWS) infrastructure in the United Kingdom region. Some data may also be processed in Australia (business operations) or the United States (via third-party service providers such as Google Analytics and Firebase). Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle the information in accordance with the APPs and, where applicable, the UK GDPR requirements for international transfers.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Account data: Retained while your account is active. Upon account deletion, your data is permanently removed after a 28-day grace period.
• Automatically collected data: IP addresses, device identifiers, and usage analytics are retained for up to 12 months, after which they are deleted or anonymised.
• Crash reports: Firebase Crashlytics data is retained for up to 12 months for diagnostic purposes.
• Bug reports: Bug reports and attached diagnostics are retained for up to 28 days, after which they are automatically deleted. Bug report data is also removed during account cleanup upon account deletion.

Your rights

Under the UK GDPR and applicable data protection legislation, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data.
• Right to erasure: You may request the deletion of your personal data. You can do this directly via the Reset App Data option in the app (Profile tab), or by contacting us. For full instructions, see our Delete Account page.
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances.
• Right to data portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You may object to the processing of your personal data where we rely on legitimate interest as our lawful basis.
• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at hello@teleotv.co.uk. We will respond to your request within 30 days.

Policy regarding children

The TeleoTV service is intended for users aged 18 and over. Users under the age of 18 may only use TeleoTV with the consent and supervision of a parent or legal guardian. TeleoTV does not knowingly collect personal information from children without parental consent. If you believe a child has provided personal information without appropriate consent, please contact us at hello@teleotv.co.uk to request its deletion.

How we protect your information

TeleoTV takes appropriate measures to ensure the protection of your personal information, including your username, password, and data stored on our servers, against unauthorised access, alteration, disclosure, or destruction. All sensitive and private data exchange between the app and its servers is encrypted and protected by SSL/TLS communication.

Complaints

If you believe your privacy has been breached, please contact us at hello@teleotv.co.uk. We will acknowledge your complaint and investigate the matter, providing a response within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the relevant supervisory authority:

• Australia: Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
• United Kingdom: Information Commissioner's Office (ICO) at ico.org.uk
• Ireland: Data Protection Commission (DPC) at www.dataprotection.ie

Changes to this privacy policy

TeleoTV reserves the right to modify this Privacy Policy at any time. Any changes will be reflected by updating the Last Updated date at the bottom of this page. It is the responsibility of users to review this Privacy Policy regularly for any changes.

Your acceptance of these terms

By using our website at https://teleotv.co.uk and the TeleoTV mobile apps, you signify your acceptance of this Privacy Policy, as well as our Terms and Conditions. If you do not agree to these policies, please do not use our products and services.

This document was last updated in March 2026.